I paid for a **-month subscription free Xbox Live Gold on my wife's credit card other c...

GetHuman-lkkallda's Recover Account issue with Xbox from April 2020

Help with my Xbox issue
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Serial Number, Name of Account Holder, Type of Xbox, Email Address, Phone Number, and Home Address
The issue in GetHuman-lkkallda's own words
I look like my account recovered if that's not possible then I would like a promo code or something to be able to download Grand Theft Auto V and Sleeping Dogs again please and thank you ... I paid for a **-month subscription free Xbox Live Gold on my wife's credit card other charges were made that will not me the only thing I paid for was the **-month subscription so I called and talked to somebody and they said okay they would fix it now when I try to sign into my Xbox Live account it says this account does not exist I can play all my games except Grand Theft Auto V and Sleeping Dogs my Microsoft account is S*****@***.com I've had this account since **** I have been unable to get into my Gmail since **** but that has not been a problem with Xbox because I know my password to my Microsoft account but now it says this account does not exist I need your help please you can reach me at ***-***-**** I need to either get back into my account or have you guys send me a promo code or something so I can download Grand Theft Auto V and Sleeping Dogs again with my new Microsoft account which is *****@***.com
This is especially frustrating because I've had this account since **** have had no issues and now all the sudden I can't sign into my Xbox *** or play my favorite game which is Grand Theft Auto V which is the reason I got the Xbox *** in the first place
This could be made right I know you guys can do it and I appreciate it
I've been a customer since **** in my expectations have been met until this issue so I have faith that you guys will help me resolve this and I appreciate you
I tried to go to download history because I was going to try and redownload it but it tells me that I need to be logged into Xbox Live in order to access my account settings and it won't let me sign into this says this account does not exist. Again thank you guys for all your help and I hope you all stay coronavirus free. God bless you...
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Xbox

Xbox ***
Recover Account issue
Reported by GetHuman-lkkallda
Apr 13th, 2020 - a year ago
Not resolved
Seen by 9 customers so far
Similar issue to 14388 others
0 customers following this

Timeline

GetHuman-lkkallda started working on this issue
Apr 13th, 2020 7:47pm
GetHuman-lkkallda indicated the issue is not fixed yet.
Apr 14th, 2020 8:45pm
GetHuman-lkkallda indicated the issue is not fixed yet.
Apr 16th, 2020 7:57pm
GetHuman-lkkallda indicated the issue is not fixed yet.
Apr 16th, 2020 8:00pm