A long time ago I had canceled my xbox live gold subscription! Today I receive an e-mai...

GetHuman-laertevi's Refunds issue with Xbox from February 2020

Help with my Xbox issue
First: share to improve GetHuman-laertevi's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-laertevi may need:
Serial Number, Name of Account Holder, Type of Xbox, Email Address, Phone Number, and Home Address
Top Tip from another customer
For purchases made via the Microsoft store, it's recommended that you call for a refund request. For purchases made via any other retailer, you should contact that retailer directly for a refund.
The issue in GetHuman-laertevi's own words
A long time ago I had canceled my xbox live gold subscription! Today I receive an e-mail that says that the payment was successful, I look at the history of the charges and I find out that I spent all of **** paying € **.** for the subscription! Now I would like a refund of all the money on the same account from which you took them, because the last time I spoke to an operator, if I remember correctly it was a woman, she told me that everything was fine and that it had been canceled everything! I await your response.

GetHuman-laertevi did not yet indicate what Xbox should do to make this right.

How GetHuman-laertevi fixed the problem

We are waiting for GetHuman-laertevi to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Xbox's attention and get better help faster. Tap below to get started.
Having Xbox issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Xbox

Refunds issue
Reported by GetHuman-laertevi
Feb 16th, 2020 - 8 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 17626 others
0 customers following this

Timeline

GetHuman-laertevi started working on this issue
Feb 16th 5:45pm