Our headset Turtle beach is unable to communicate with other players. We know the heads...

GetHuman-knashan's customer service issue with Xbox from February 2020

Help with my Xbox issue
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Serial Number, Name of Account Holder, Type of Xbox, Email Address, Phone Number, and Home Address
The issue in GetHuman-knashan's own words
Our headset Turtle beach is unable to communicate with other players. We know the headset works because we have inserted it in a few devices and were able to hear music. Can you help troubleshoot?
GetHuman-knashan did not yet indicate what Xbox should do to make this right.
How GetHuman-knashan fixed the problem
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Xbox

Customer service issue
Reported by GetHuman-knashan
Feb 1st, 2020 - 18d ago
Not resolved
Seen by 1 customer so far
Similar issue to 19276 others
0 customers following this
Timeline
GetHuman-knashan started working on this issue
Feb 1st 3:16pm