I have a Xbox one stereo headset that was purchased at Shopper's drug mart back at the...

GetHuman-annaboro's customer service issue with Xbox from January 2020

Help with my Xbox issue
First: share to improve GetHuman-annaboro's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-annaboro may need:
Serial Number, Name of Account Holder, Type of Xbox, Email Address, Phone Number, and Home Address
The issue in GetHuman-annaboro's own words
I have a Xbox one stereo headset that was purchased at Shopper's drug mart back at the end of November as a Christmas present. My husband loves the headset and uses it daily. There is a piece that swivels the mic in and out to keep it tucked in and he uses that. A few days ago it snapped when he was swiveling it back into the headset after using it. **I am so upset and frustrated. We don't have a box for it because I figured that paying **.** plus tax for a headset from Xbox for the Xbox was good. I can't find the receipt and Shopper's drug mart is giving me an extremely hard time getting one. Currently I am waiting for a receipt but not even a month of use and the headset it broke out of no fault of anyone. It was used with care. I just am hoping to get some help. The store I purchased it from is making me feel like I can never trust them with another purchase because after its bought they won't even help with an exchange within the ** days and I am having the run around trying to get a hold of Xbox too to speak to someone. I really would appreciate some help from someone.

GetHuman-annaboro did not yet indicate what Xbox should do to make this right.

How GetHuman-annaboro fixed the problem

We are waiting for GetHuman-annaboro to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Xbox's attention and get better help faster. Tap below to get started.
Having Xbox issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Customer service issue
Reported by GetHuman-annaboro
Jan 27th, 2020 - a year ago
Not resolved
Seen by 4 customers so far
Similar issue to 19893 others
0 customers following this


GetHuman-annaboro started working on this issue
Jan 27th, 2020 6:07pm