I need to cancel my Xbox live gold and my Xbox game pass but I am not allowed to do it...

GetHuman-lildrizz's customer service issue with Xbox from December 2019

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The issue in GetHuman-lildrizz's own words
I need to cancel my Xbox live gold and my Xbox game pass but I am not allowed to do it because whenever I type in the correct email address and the correct password it takes me to a different Xbox account which I had you guys make after I was trying to make a Xbox *** game account on my Xbox One. so whenever I type in that name and password it seems to go to the wrong gamer tag all I want to do is talk to a person to cancel both of my subscriptions.

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Xbox

Customer service issue
Reported by GetHuman-lildrizz
Dec 18th, 2019 - 10 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 23011 others
0 customers following this

Timeline

GetHuman-lildrizz started working on this issue
Dec 18th, 2019 10:15pm

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