I purchased XBOX live gold for $* for the first month and $**.** for subsequent months...
GetHuman-mandaleo's Refunds issue with Xbox from December 2019
Help with my Xbox issue
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Serial Number, Name of Account Holder, Type of Xbox, Email Address, Phone Number, and Home Address
Top Tip from another customer
For purchases made via the Microsoft store, it's recommended that you call for a refund request. For purchases made via any other retailer, you should contact that retailer directly for a refund.
The issue in GetHuman-mandaleo's own words
I purchased XBOX live gold for $* for the first month and $**.** for subsequent months. This was an authorized by the card holder, myself. I see that the program had saved my credit card information, and so my son was able to make several v bucks purchases and a game. **Since I was not informed that my credit card info would be saved somewhere, where other purchases can be made without putting in the CVC each time, I am requesting a refund for all the unauthorised charges after the initial purchase of Xbox live gold. **There were * *,*** "vbuck" charges and a charge purchasing a game called "terrania". **I am not able to afford these as I am a single mother and it is the Christmas season. **I have since placed a password on the xbox for other purchases.
GetHuman-mandaleo did not yet indicate what Xbox should do to make this right.
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