I purchased XBOX live gold for $* for the first month and $**.** for subsequent months...

GetHuman-mandaleo's Refunds issue with Xbox from December 2019

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Serial Number, Name of Account Holder, Type of Xbox, Email Address, Phone Number, and Home Address
Top Tip from another customer
For purchases made via the Microsoft store, it's recommended that you call for a refund request. For purchases made via any other retailer, you should contact that retailer directly for a refund.
The issue in GetHuman-mandaleo's own words
I purchased XBOX live gold for $* for the first month and $**.** for subsequent months. This was an authorized by the card holder, myself. I see that the program had saved my credit card information, and so my son was able to make several v bucks purchases and a game. **Since I was not informed that my credit card info would be saved somewhere, where other purchases can be made without putting in the CVC each time, I am requesting a refund for all the unauthorised charges after the initial purchase of Xbox live gold. **There were * *,*** "vbuck" charges and a charge purchasing a game called "terrania". **I am not able to afford these as I am a single mother and it is the Christmas season. **I have since placed a password on the xbox for other purchases.

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Xbox

Refunds issue
Reported by GetHuman-mandaleo
Dec 3rd, 2019 - a year ago
Not resolved
Seen by 7 customers so far
Similar issue to 24669 others
0 customers following this

Timeline

GetHuman-mandaleo started working on this issue
Dec 3rd, 2019 12:34am
GetHuman-mandaleo indicated the issue is not fixed yet.
Dec 5th, 2019 5:20pm
GetHuman-mandaleo indicated the issue is not fixed yet.
Dec 5th, 2019 5:21pm