Both of my sons ordered Call of duty this weekend but on separate accounts .*So we paid...

GetHuman3844690's Report an Issue with Xbox from October 2019

Help with my Xbox issue
Top Tip from another customer
If you are looking to report a user, problem with your live account, your console or any other issue you can use the link here - https://support.xbox.com/en-US/.
The issue in GetHuman3844690's own words
Both of my sons ordered Call of duty this weekend but on separate accounts .*So we paid * times for same Game.*I would like to cancel the one under Carp****.

GetHuman3844690 did not yet indicate what Xbox should do to make this right.

How GetHuman3844690 fixed the problem
I have an issue.*Xbox makes it extremely difficult to fix the problem.*Account Carp****, email jcarpe *****@***.com needs to cancel call of duty.*We ordered *times because my other son has an account.*I called for * hours but your operation hours are when my kid in school.*Cancel and refund please.*Been a very frustrating situation
Do you have a customer issue as well?
We can help you get Xbox's attention and get better help faster. Tap below to get started.
Having Xbox issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Xbox

Report an Issue
Reported by GetHuman3844690
Oct 28th, 2019 - a year ago
Not resolved
GetHuman3844690 shared how to fix
Seen by 10 customers so far
Similar issue to 158639 others
0 customers following this
Items needed
Serial Number
Name of Account Holder
Type of Xbox
Email Address
Phone Number
Home Address

Timeline

GetHuman3844690 started working on this issue
Oct 28th, 2019 9:34pm
GetHuman3844690 confirmed the issue is fixed. Hooray!
Nov 2nd, 2019 12:37pm
GetHuman3844690 indicated the issue is not fixed yet.
Nov 2nd, 2019 12:44pm
GetHuman3844690 indicated the issue is not fixed yet.
Nov 2nd, 2019 3:49pm
GetHuman3844690 indicated the issue is not fixed yet.
Nov 3rd, 2019 12:40am
GetHuman3844690 indicated the issue is not fixed yet.
Nov 3rd, 2019 12:41am

Free Moving Concierge

Call now and talk to a real person in seconds who can tell you the best deals from each telecom company if your new home area. We find the best deal for you and then we manage the scheduling so that all your technicians show up on the same day. Easy and free!

Call free anytime: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians