My xbox live payment failed for my account and my mum (who paid for it monthly) was ema...

GetHuman3683430's Report an Issue with Xbox from October 2019

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The issue in GetHuman3683430's own words
My xbox live payment failed for my account and my mum (who paid for it monthly) was emailed about it. So she paid for it for the next year, however it didn't work and i was unable to join partys, whenever i tried to join a party it came up with that i have to pay for xbox live gold. So i logged onto my account on the microsoft website and i looked at the payment history and it showed all the months my mum paid for xbox live gold until the payment failed. And it didn't show that she paid for the next year of xbox live gold. She also got an email confirming her purchase for the next year of xbox live gold.

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Reported by GetHuman3683430
Oct 1st, 2019 - a year ago
Not resolved
Seen by 3 customers so far
Similar issue to 154983 others
0 customers following this

Timeline

GetHuman3683430 started working on this issue
Oct 1st, 2019 3:36pm

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