I keep getting charges taken out of my bank account. I have had many conversations with...

GetHuman-snappinf's Refunds issue with Xbox from September 2019

Help with my Xbox issue
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Serial Number, Name of Account Holder, Type of Xbox, Email Address, Phone Number, and Home Address
Top Tip from another customer
For purchases made via the Microsoft store, it's recommended that you call for a refund request. For purchases made via any other retailer, you should contact that retailer directly for a refund.
The issue in GetHuman-snappinf's own words
I keep getting charges taken out of my bank account. I have had many conversations with Microsoft about this as my information was supposed to be deleted from my Xbox and my sons information is somehow linked to mine. I do not own a computer and I don’t play Xbox. I have been charged hundreds of dollars in the past * years with no reimbursement. They reimburse me then charge me again. *I had the year subscription code and was still being charged a monthly fee from you, have had games purchased that were supposed to be game shared with his friend. Just had * more charges the other day which NONE of these are authorized and purchased by a minor. *I should get an email or a text to verify or authorize these purchases and I don’t. *I want refunded all of my money

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Xbox

Refunds issue
Reported by GetHuman-snappinf
Sep 18th, 2019 - a year ago
Not resolved
Seen by 2 customers so far
Similar issue to 152703 others
0 customers following this

Timeline

GetHuman-snappinf started working on this issue
Sep 18th, 2019 2:20pm