I had Xbox live gold membership for one year, bought at around Christmas ****. Recently...

GetHuman3587045's Refunds issue with Xbox from September 2019

Help with my Xbox issue
Top Tip from another customer
For purchases made via the Microsoft store, it's recommended that you call for a refund request. For purchases made via any other retailer, you should contact that retailer directly for a refund.
The issue in GetHuman3587045's own words
I had Xbox live gold membership for one year, bought at around Christmas ****. Recently I bought the Xbox game pass for one month for £*. I cancelled the game pass today so that I wouldn’t have to pay £** every month after the original one month for £*. However, cancelling the game pass cancelled my existing Xbox live gold one year membership with *** days left. It refunded me £*. I wasn’t warned this would cancel my Xbox live gold. I wasn’t told this when I bought the game pass or before I cancelled it. I would like my Xbox gold membership back or at least a refund as it cost me £**, which is a lot of money for me as I am ** years old. Please take this seriously and help me out.

GetHuman3587045 did not yet indicate what Xbox should do to make this right.

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Xbox

Refunds issue
Reported by GetHuman3587045
Sep 14th, 2019 - a year ago
Fixed
GetHuman3587045 shared how to fix
Seen by 4 customers so far
Similar issue to 152012 others
0 customers following this
Items needed
Serial Number
Name of Account Holder
Type of Xbox
Email Address
Phone Number
Home Address

Timeline

GetHuman3587045 started working on this issue
Sep 14th, 2019 12:41pm
GetHuman3587045 confirmed the issue is fixed. Hooray!
Sep 19th, 2019 2:15pm

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