In July **** I purchased Xbox live gold for my son, on July **th **** I was charged aga...

GetHuman3454415's Refunds issue with Xbox from August 2019

Help with my Xbox issue
Top Tip from another customer
For purchases made via the Microsoft store, it's recommended that you call for a refund request. For purchases made via any other retailer, you should contact that retailer directly for a refund.
The issue in GetHuman3454415's own words
In July **** I purchased Xbox live gold for my son, on July **th **** I was charged again for Live Gold which I don't need anymore, I have now switched to another type of console, I would like to be refunded.

GetHuman3454415 did not yet indicate what Xbox should do to make this right.

How GetHuman3454415 fixed the problem
I was charged for * year of XBox Live Gold hich I did not need or want because I forgot to cancel my subscription on time. I called *-***-***-****. I had to try more than once because whenever I selected option * for English, I was no able to speak to anyone and an automatic voice would say "Thank you and Gooodbye" than disconnect the call. I finally pressed * for French and was able to speak to someone fairly quickly (in French). This person then transferred me to Windows Customer Service (direct number: *-***-***-****) they in turn transfered me to XBox Customer Service. I explained my situation they refunded the entire amount and told me it was an exception and would not do this again for me for * full year.
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Xbox

Refunds issue
Reported by GetHuman3454415
Aug 20th, 2019 - 2 years ago
Fixed
GetHuman3454415 shared how to fix
Seen by 2 customers so far
Similar issue to 147203 others
0 customers following this
Items needed
Serial Number
Name of Account Holder
Type of Xbox
Email Address
Phone Number
Home Address

Timeline

GetHuman3454415 started working on this issue
Aug 20th, 2019 3:09pm
GetHuman3454415 confirmed the issue is fixed. Hooray!
Aug 21st, 2019 4:15pm