I have a old account on Xbox Live and ended up getting a new Xbox. I can’t remember my...

GetHuman-gofarkid's customer service issue with Xbox from August 2019

Help with my Xbox issue
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The issue in GetHuman-gofarkid's own words
Sign-in, Recover ... I have a old account on Xbox Live and ended up getting a new Xbox. I can’t remember my password and I’ve tried resetting it but it’s no help. The system keeps declining it stating there isn’t enough information given. Well, would you remember exactly what information you put on there from ten plus years ago? I just need someone to send me a temporary password to my email address so I can reset it. Thanks.
I’ve been trying to recover this account for a while now and the fix is so simple. However, nobody will do it.
They could make this right by simply sending a temporary password to my email address (the same one that’s linked to my live account) and I’ll be able to fix the rest from there.
I’ve been with Microsoft, Xbox and Xbox Live now for as long as I can remember. I’ve had very minimal problems with accounts and have purchased tens of thousands of dollars worth of products from you guys. I just need my account back.
I’ve tried everything throughout the years, yes years. I’ve spoke with numerous different people, some more helpful than others, and nobody can seem to get it right.
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Xbox Live Account
Customer service issue
Reported by GetHuman-gofarkid
Aug 3rd, 2019 - 3 years ago
Not resolved
Seen by 23 customers so far
Similar issue to 144045 others
0 customers following this
Items needed
Serial Number
Name of Account Holder
Type of Xbox
Email Address
Phone Number
Home Address


GetHuman-gofarkid started working on this issue
Aug 3rd, 2019 11:58pm
GetHuman-gofarkid indicated the issue is not fixed yet.
Aug 9th, 2019 1:15am

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