I was license sharing with a good friend of mine. He passed away several weeks ago and...

GetHuman3327392's customer service issue with Xbox from July 2019

Help with my Xbox issue
First: share to improve GetHuman3327392's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman3327392 may need:
Serial Number, Name of Account Holder, Type of Xbox, Email Address, Phone Number, and Home Address
The issue in GetHuman3327392's own words
I was license sharing with a good friend of mine. He passed away several weeks ago and I gave his family the licenses so his brother could have his games. However this is preventing me from playing dragon ball xenoverse *. There is a currency you can buy in game called tp medals. My friend bought a few and so did I. However since I no longer have access to his licenses I cannot play xenoverse * anymore. It says my tp medals no longer match my save and asks me to purchase the required medals. However somehow it's asking me to purchase more than is possible. You can only purchase each pack once. The game even acknowledges I own them and won't let me buy them again. So I cannot play the game anymore because I can't buy the medals required to match my save file. Please help.

GetHuman3327392 did not yet indicate what Xbox should do to make this right.

How GetHuman3327392 fixed the problem

We are waiting for GetHuman3327392 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Xbox's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Xbox issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Customer service issue
Reported by GetHuman3327392
Jul 29th, 2019 - 2 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 142687 others
0 customers following this


GetHuman3327392 started working on this issue
Jul 29th, 2019 1:53am

Paying Too Much for Cable?

We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.

Call Free Anytime: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers