I was license sharing with a good friend of mine. He passed away several weeks ago and...

GetHuman3327392's customer service issue with Xbox from July 2019

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The issue in GetHuman3327392's own words
I was license sharing with a good friend of mine. He passed away several weeks ago and I gave his family the licenses so his brother could have his games. However this is preventing me from playing dragon ball xenoverse *. There is a currency you can buy in game called tp medals. My friend bought a few and so did I. However since I no longer have access to his licenses I cannot play xenoverse * anymore. It says my tp medals no longer match my save and asks me to purchase the required medals. However somehow it's asking me to purchase more than is possible. You can only purchase each pack once. The game even acknowledges I own them and won't let me buy them again. So I cannot play the game anymore because I can't buy the medals required to match my save file. Please help.

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Customer service issue
Reported by GetHuman3327392
Jul 29th, 2019 - 2 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 142687 others
0 customers following this

Timeline

GetHuman3327392 started working on this issue
Jul 29th, 2019 1:53am

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