Remove my card info from the xbox***! Do I really have to call every month to get it removed!? This is ridiculous!

GetHuman3353222's Cancel Account issue with Xbox from August 2019

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The issue in GetHuman3353222's own words
Remove my freaking card !!!! ... I seriously do not know how many times I need to keep calling you guys to get my card off of Xbox***. You guys are charging me $** every month after I have told you guys to remove my card. This is my fourth attempt to get my **** card off Xbox! I would like a full return for the last four months that you keep charging my card. I have been calling and speaking to somebody and they keep telling me they're going to cancel my billing. And then I called the next month and they told me that it shouldn't be charging me and they will be removing it. I am getting sick and tired of doing this all the time. I want my refund! This is getting out of hand. You guys are the worst customer service ever!
Is your taking money out of my card that I don't have. I called every month to tell you to remove my card information and you don't freaking do it. Do I need to sue you now?
Take off my card information! Wth
I can be an awesome customer. But when you are not doing what I'm asking you to do I can get really ugly. Remove my card now!
I called almost every month and they keep telling me they're going to remove it. And it's not happening! And I'm getting really upset. I got other bills to actually take care of other than the stupid Xbox Gold. I only wanted to do a one-time payment and all of a sudden I'm paying every month.
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Xbox

Xbox***
Cancel Account issue
Reported by GetHuman3353222
Aug 2nd, 2019 - 3 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 143667 others
0 customers following this

Timeline

GetHuman3353222 started working on this issue
Aug 2nd, 2019 12:27am
GetHuman3353222 indicated the issue is not fixed yet.
Aug 4th, 2019 4:49am