This problem started when I went to play a game on my xbox one, but it said it needed t...

GetHuman-jstgerma's customer service issue with Xbox from June 2019

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The issue in GetHuman-jstgerma's own words
This problem started when I went to play a game on my xbox one, but it said it needed to finish updating. So I go and check and the game is not currently updating, so I begin to look up issues for that and I found that resetting my console while keeping games and apps is the best resolution. I do this and set everything back up to discover that my wd elements external hard drive is no longer working. So I immediately search the wed for many many different ways to fix this, but none worked. I even tried using my friends usb cord who has the same hard drive as I do. Nothing has worked for me and I’m a bit frustrated because most of my games are on this hard drive, and I’m worried about losing a lot of money spent on these games. Please let me know if you can help!

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Xbox

Customer service issue
Reported by GetHuman-jstgerma
Jun 19th, 2019 - a year ago
Not resolved
Seen by 33 customers so far
Similar issue to 135497 others
0 customers following this
Items needed
Serial Number
Name of Account Holder
Type of Xbox
Email Address
Phone Number
Home Address

Timeline

GetHuman-jstgerma started working on this issue
Jun 19th, 2019 9:39pm

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