This problem started when I went to play a game on my xbox one, but it said it needed t...
GetHuman-jstgerma's customer service issue with Xbox from June 2019
Help with my Xbox issue
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The issue in GetHuman-jstgerma's own words
This problem started when I went to play a game on my xbox one, but it said it needed to finish updating. So I go and check and the game is not currently updating, so I begin to look up issues for that and I found that resetting my console while keeping games and apps is the best resolution. I do this and set everything back up to discover that my wd elements external hard drive is no longer working. So I immediately search the wed for many many different ways to fix this, but none worked. I even tried using my friends usb cord who has the same hard drive as I do. Nothing has worked for me and I’m a bit frustrated because most of my games are on this hard drive, and I’m worried about losing a lot of money spent on these games. Please let me know if you can help!
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