In the past, i payed for Xbox live by linking my bank account to my account, and I have...

GetHuman-jaredlem's customer service issue with Xbox from June 2019

Help with my Xbox issue
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The issue in GetHuman-jaredlem's own words
In the past, i payed for Xbox live by linking my bank account to my account, and I have my account set up for the auto pay feature every month. I’ve been charged every month, and have complete access to Xbox live, but now I want to cancel my subscription. I just recently logged in to my account that I use, but can’t find my bank information on there. I looked in my payment and Billings section, and it says that I haven’t paid for anything recently, or even have any recurring payments on my account. So basically, it’s telling me that I don’t have Xbox live. I’m struggling to find out how to quit getting charged for Xbox live that I (technically) don’t have. Any help is appreciated!
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Xbox

Customer service issue
Reported by GetHuman-jaredlem
Jun 13th, 2019 - 4 mons ago
I have an issue with Xbox too
Not resolved
Seen by 4 customers so far
Similar issue to 133605 others
0 customers following this
Timeline
GetHuman-jaredlem started working on this issue
Jun 13th 4:55am