In the past, i payed for Xbox live by linking my bank account to my account, and I have...

GetHuman-jaredlem's customer service issue with Xbox from June 2019

Help with my Xbox issue
First: share to improve GetHuman-jaredlem's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-jaredlem may need:
Serial Number, Name of Account Holder, Type of Xbox, Email Address, Phone Number, and Home Address
The issue in GetHuman-jaredlem's own words
In the past, i payed for Xbox live by linking my bank account to my account, and I have my account set up for the auto pay feature every month. I’ve been charged every month, and have complete access to Xbox live, but now I want to cancel my subscription. I just recently logged in to my account that I use, but can’t find my bank information on there. I looked in my payment and Billings section, and it says that I haven’t paid for anything recently, or even have any recurring payments on my account. So basically, it’s telling me that I don’t have Xbox live. I’m struggling to find out how to quit getting charged for Xbox live that I (technically) don’t have. Any help is appreciated!
GetHuman-jaredlem did not yet indicate what Xbox should do to make this right.
I have an issue with Xbox too
How GetHuman-jaredlem fixed the problem
We are waiting for GetHuman-jaredlem to fix the problem and share the solution with the rest of us customers.
Please help with my Xbox issue
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Xbox customer problems.
How Do I Report a Problem on Xbox One?How Do I Appeal a Ban or Suspension on Xbox Live?How Do I Report a Problem on Xbox One?How Do I Get a Refund from Xbox?
Do you have a customer issue as well?
We can help you get Xbox's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Xbox issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Customer service issue
Reported by GetHuman-jaredlem
Jun 13th, 2019 - 4 mons ago
I have an issue with Xbox too
Not resolved
Seen by 4 customers so far
Similar issue to 133605 others
0 customers following this
GetHuman-jaredlem started working on this issue
Jun 13th 4:55am