I am attempting to talk to my friends in any form of verbal chat through a mic. I have...

GetHuman-kkooz's customer service issue with Xbox from June 2019

Help with my Xbox issue
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The issue in GetHuman-kkooz's own words
I am attempting to talk to my friends in any form of verbal chat through a mic. I have a set of Astro **’s that are fairly new and in good condition. I watched a tutorial video going through all the possible troubleshooting possibilities from completely re-setting up the mic and it’s rectangular control module to checking up on the settings on my Xbox. I tried putting the headset (wired) into another controller and the same issues followed, and even bought a stock mic today from Best Buy and attempted to use that to no avail. So I am completely stumped, I have tried literally everything except buying a new cord for my Astro headset (the one that runs from controller to headset) but that seems like an unlikely solution now, seeing that even buying a new mic did not fix my party chat communication problems. This new mic was tested in both controllers as well. I have no notifications or messages related to any communication bans, and I have excellent internet with cox reaching up to ***mb*s download speeds, and my Xbox stays wired in through Ethernet for the most solid connection. Please help ): I miss my friends

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Customer service issue
Reported by GetHuman-kkooz
Jun 6th, 2019 - a year ago
Not resolved
Seen by 4 customers so far
Similar issue to 131753 others
0 customers following this


GetHuman-kkooz started working on this issue
Jun 6th, 2019 1:22am

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