I bought an Xbox off of someone, it came with everything, black ops *, NBA *k**, and a...

GetHuman-salyerdr's customer service issue with Xbox from May 2019

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Serial Number, Name of Account Holder, Type of Xbox, Email Address, Phone Number, and Home Address
The issue in GetHuman-salyerdr's own words
I bought an Xbox off of someone, it came with everything, black ops *, NBA *k**, and a fortnite account. The account that he had used, he told me I’d have to play those games on his account because it wouldn’t transfer to another, so I bought a month of Xbox live for it. All the games he said were on that account wouldn’t work, it said I had to buy it on the store, it would say install or buy the premium edition of the game. I would press install, it would say update it. It would take forever if not at all to load on. After that, it would say I’d have to install it again, one notification said “the game is corrupt or search for it on Microsoft store.” I’d like to have those games fixed, but I need to figure this out. Has the account been banned? I made a new account, bought a month subscription AGAIN and it loaded battlefield * which I bought the disc for that night, i bought it last night and played it this morning. The Xbox I got from that guy, I got it two days ago. My account says the multiplayer is installing at **% but it hasn’t moved since last night. It lets me play single player, but that’s it. Like I said, I’ve bought two Xbox live passes already and don’t wanna do this again. Thank you, my number is************ if you wouldn’t care to call me.

GetHuman-salyerdr did not yet indicate what Xbox should do to make this right.

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Customer service issue
Reported by GetHuman-salyerdr
May 22nd, 2019 - 4 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 128587 others
0 customers following this


GetHuman-salyerdr started working on this issue
May 22nd, 2019 12:10am

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