So my normal gaming headset (Corsair HS**) is not playing any xbox or in-game audio. Th...

GetHuman2957387's customer service issue with Xbox from May 2019

Help with my Xbox issue
First: share to improve GetHuman2957387's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman2957387 may need:
Serial Number, Name of Account Holder, Type of Xbox, Email Address, Phone Number, and Home Address
The issue in GetHuman2957387's own words
So my normal gaming headset (Corsair HS**) is not playing any xbox or in-game audio. The thing is completely mute. However, when i talk to my friends in voice chat, I can hear them and they can hear me. But they are all I can hear, not the game. I checked all my audio settings, restarted my xbox, and it still isn’t working with the normal controller I use. I’ve come to the conclusion that its a controller issue because I tested it out on my silver controller (which I dont use because the sticks dont work well), and the audio worked fine. But i dont wanna switch to the controller permanently because it is bad, especially for online games. Im not sure what to do. I dont want to buy a new controller unless I have to. Please contact me with any info. Thank you

GetHuman2957387 did not yet indicate what Xbox should do to make this right.

How GetHuman2957387 fixed the problem

We are waiting for GetHuman2957387 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Xbox's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Xbox issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Customer service issue
Reported by GetHuman2957387
May 21st, 2019 - 4 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 128424 others
0 customers following this


GetHuman2957387 started working on this issue
May 21st, 2019 1:34am