When my son's account was set up, he added the wrong information including a phone num...

GetHuman-cadebray's Recover Account issue with Xbox from May 2019

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Serial Number, Name of Account Holder, Type of Xbox, Email Address, Phone Number, and Home Address
The issue in GetHuman-cadebray's own words
When my son's account was set up, he added the wrong information including a phone number that does not accept texts or phone calls from more than emergency numbers. We have been unable to access this account for months now and we have put a lot of money into it. He then dey up another account and this account has money on it too. I need help accessing my original account and possibly combining the accounts.
GetHuman-cadebray did not yet indicate what Xbox should do to make this right.
I have an issue with Xbox too
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Xbox

Recover Account issue
Reported by GetHuman-cadebray
May 8th, 2019 - 2 mons ago
I have an issue with Xbox too
Not resolved
Seen by 4 customers so far
Similar issue to 125966 others
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Timeline
GetHuman-cadebray started working on this issue
May 8th 11:12am