reset my Xbox One now I have none of the the games I paid for
GetHuman2885220's customer service issue with Xbox from May 2019
Help with my Xbox issue
GetHuman2885220's next move: talk to Xbox when they open.
Xbox's call center is closed now. We will send GetHuman2885220 a reminder to call them when they open. Nothing to do for now but wait!
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
The issue in GetHuman2885220's own words
Games froze at start screen, so I reset to fix and used the way I wouldn't loose my user name, password & gametag but that didn't work. ... I reset my Xbox One now I have none of the the games I paid for. Forza * is there but not working, I was not told I would loose my user name, password & gametag. So I lost all info to my digitally purchased games, well I finally found info on game purchases.
Take my credit card info and reset the games I paid for, that will make me happy.
I have an issue with Xbox too
How GetHuman2885220 fixed the problem
We are waiting for GetHuman2885220 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.