reset my Xbox One now I have none of the the games I paid for

GetHuman2885220's customer service issue with Xbox from May 2019

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The issue in GetHuman2885220's own words
Games froze at start screen, so I reset to fix and used the way I wouldn't loose my user name, password & gametag but that didn't work. ... I reset my Xbox One now I have none of the the games I paid for. Forza * is there but not working, I was not told I would loose my user name, password & gametag. So I lost all info to my digitally purchased games, well I finally found info on game purchases.
NO
Take my credit card info and reset the games I paid for, that will make me happy.
*
NO
I have an issue with Xbox too
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Xbox

Xbox One S
Customer service issue
Reported by GetHuman2885220
May 8th, 2019 - a mon ago
I have an issue with Xbox too
Not resolved
Seen by 5 customers so far
Similar issue to 125962 others
0 customers following this
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Timeline
GetHuman2885220 started working on this issue
May 8th 10:39am
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May 8th 12:46pm
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May 8th 1:15pm
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May 8th 1:17pm