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The issue in GetHuman2880344's own words
My nephew purchased the wrong game on xbox one testing the credit card on file, after a failed attempt to purchase the division *. He chose Resident evil *, a game I already own on Playstation. He said it denied the division * purchase even though the funds were available, and he clicked on Resident evil to see if it would accept it not considering he would then be purchasing it. I want to know how to refund the digital game, or if it is possible to add the credits towards the division *, and charge the card for the difference?
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