My nephew purchased the wrong game on xbox one testing the credit card on file, after a...

GetHuman2880344's customer service issue with Xbox from May 2019

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The issue in GetHuman2880344's own words
My nephew purchased the wrong game on xbox one testing the credit card on file, after a failed attempt to purchase the division *. He chose Resident evil *, a game I already own on Playstation. He said it denied the division * purchase even though the funds were available, and he clicked on Resident evil to see if it would accept it not considering he would then be purchasing it. I want to know how to refund the digital game, or if it is possible to add the credits towards the division *, and charge the card for the difference?
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Customer service issue
Reported by GetHuman2880344
May 7th, 2019 - 2 mons ago
I have an issue with Xbox too
Seen by 4 customers so far
Similar issue to 125792 others
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Items needed
Serial Number
Name of Account Holder
Type of Xbox
Email Address
Phone Number
Home Address
GetHuman2880344 started working on this issue
May 7th 4:10pm
GetHuman2880344 indicated the issue is not fixed yet.
May 7th 8:30pm