My son was scanned by a person claiming to have an Xbox item for him that could be purchases by my son using XBOX gift cards!!! It was a scam and I would like my son to receive some kind of credit to his account from Xbox since he invested so much money into Xbox one!

GetHuman2841249's Report an Issue with Xbox from May 2019

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The issue in GetHuman2841249's own words
My son was thinking he’d get something as he was told by this person to pay using Xbox gift cards ... My ** year old son was scammed by another XBOX user. My son was going to purchase something from this person in which he was told to pay him using XBOX gift cards. My son gave this person the card codes and immediately this person blocked him and didn’t give him what he purchased. When my son checked the codes, cards had already been redeemed! I have the receipt from gift cards purchased. Will you please help us? My son is totally bummed out cause that was his savings from washing my neighbors cars. He does make a lot of purchases on XBOX and maybe he can get some kind of credit on his account. His gamer tag is TTV*Monkey****. We would really appreciate anything you can do for him at this point! Thank you so much! My name isYvette and I may be reached on my cell phone ***-***-****!
This person redeemed the cards and blocked my son from his account without following through on his end! He lied to my son and took his $** in Xbox gift cards!
Can you please resolve this issue with some kind of credit to his account? He would really appreciate that! His gamer tag is TTV*Monkey****. He is truly invested to Microsoft Xbox! Thank you so much!
My son is a great customer of Microsoft Xbox! In the past * days he has purchased $*** worth of gift cards to buy Fortnite and GTA Stuff! He never thought this would happen to him!
We hope you are able to do something for him! He is truly bummed out but with that being said, He has learned a huge lesson about being cautious and careful to not trust just anyone playing Xbox!
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Xbox

Xbox one * Xbox gift cards
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Reported by GetHuman2841249
May 1st, 2019 - 2 years ago
Fixed
Seen by 9 customers so far
Similar issue to 124385 others
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Timeline

GetHuman2841249 started working on this issue
May 1st, 2019 1:51pm
GetHuman2841249 indicated the issue is not fixed yet.
May 1st, 2019 6:46pm
GetHuman2841249 indicated the issue is not fixed yet.
May 1st, 2019 7:05pm
GetHuman2841249 indicated the issue is not fixed yet.
May 2nd, 2019 1:57am
GetHuman2841249 indicated the issue is not fixed yet.
May 2nd, 2019 2:20pm
GetHuman2841249 indicated the issue is not fixed yet.
May 3rd, 2019 11:11am