I awoke today to fine that there was a $** charge on my debit card. I then found out th...
GetHuman-jaybliu's Refunds issue with Xbox from March 2019
Help with my Xbox issue
First: share to improve GetHuman-jaybliu's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-jaybliu's next move: talk to Xbox when they open.
Xbox's call center is closed now. We will send GetHuman-jaybliu a reminder to call them when they open. Nothing to do for now but wait!
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman-jaybliu may need:
Serial Number, Name of Account Holder, Type of Xbox, Email Address, Phone Number, and Home Address
Top Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. You can always bring the item into the store too.
The issue in GetHuman-jaybliu's own words
I awoke today to fine that there was a $** charge on my debit card. I then found out that my little brother had made a purchase on my Xbox account on Madden ** Ultimate team. I need this $** as it is all I have for food this week. I have a two month old daughter and don’t have the money to be spending online like this. If you could please refund the money and anything that was received in the purchase please take away from the account. Thank you!
GetHuman-jaybliu did not yet indicate what Xbox should do to make this right.
I have an issue with Xbox too
How GetHuman-jaybliu fixed the problem
We are waiting for GetHuman-jaybliu to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.