Before contacting them, items GetHuman2616583 may need:
Serial Number, Name of Account Holder, Type of Xbox, Email Address, Phone Number, and Home Address
Top Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. You can always bring the item into the store too.
The issue in GetHuman2616583's own words
I looked on my banking statement last night and there were two purchases that I have no clue where they came from. It totaled out to be about $***. I didn’t make the purchase. Whoever did didn’t have my permission to and I need that money for rent. They only thing I can think of is someone has been getting on my brothers account. I saw the most recent transactions of $***.** last night and I made him go on his account and change his password.
GetHuman2616583 did not yet indicate what Xbox should do to make this right.
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