I was playing Alex when my frame rate dropped a ton, so I switched to skyrim and it was...
GetHuman2604695's Recover Account issue with Xbox from March 2019
Help with my Xbox issue
GetHuman2604695's next move: talk to Xbox again when they open.
Xbox's call center is closed now. We will send GetHuman2604695 a reminder to call them when they open. Nothing to do for now but wait!
Before contacting them, items GetHuman2604695 may need:
Serial Number, Name of Account Holder, Type of Xbox, Email Address, Phone Number, and Home Address
The issue in GetHuman2604695's own words
I was playing Alex when my frame rate dropped a ton, so I switched to skyrim and it was still messing up. So I soft restarted my xbox, but then it kept instantly signing me out of my main profile (prinalchaos****) so I figured I needed to hard restart, but someone has changed my account recovery phone number and emails. Idk what is going on, but I asked for assistance like * weeks ago and am beginning to get very frustrated. I have paid for many many games and services on that account. I need help as soon as possible.
GetHuman2604695 did not yet indicate what Xbox should do to make this right.
I have an issue with Xbox too
How GetHuman2604695 fixed the problem
We are waiting for GetHuman2604695 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.