I purchased an xbox and have some random stranger as a parent on my xbox I have no ide...

GetHuman2600018's customer service issue with Xbox from March 2019

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The issue in GetHuman2600018's own words
I purchased an xbox and have some random stranger as a parent on my xbox I have no idea how they got there or why just know there there and it makes it impossible to make purchases because they straight up block me from them. Currently under a false family and need to be removed via you because children cant leave families and I shouldnt even be in one because its my personal xbox, I should be able to pay for things using my own money and not have to get consent from a Random guy or girl to Accept my purchase. My Profile name is Overlord Reapin - The random guy*girl who is controlling my account is BlondKinkajou**, Please remove them. thanks!
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Xbox

Customer service issue
Reported by GetHuman2600018
Mar 26th, 2019 - a mon ago
I have an issue with Xbox too
Not resolved
Seen by 1 customer so far
Similar issue to 116521 others
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Items needed
Serial Number
Name of Account Holder
Type of Xbox
Email Address
Phone Number
Home Address
Timeline
GetHuman2600018 started working on this issue
Mar 26th 9:23pm