I am having an ongoing problems with duplicate charges coming onto my credit card attac...

GetHuman2596613's Report an Issue with Xbox from March 2019

116439 similar
0 following
Help with my Xbox issue
First: share to improve GetHuman2596613's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman2596613's next move: call Xbox.
The best way to get your problem resolved is to tap the button below to start calling Xbox. We will check on you later to see if it's fixed or needs to be escalated.
Before contacting them, items GetHuman2596613 may need:
Serial Number, Name of Account Holder, Type of Xbox, Email Address, Phone Number, and Home Address
Top Tip from another customer
If you are looking to report a user, problem with your live account, your console or any other issue you can use the link here - https://support.xbox.com/en-US/.
The issue in GetHuman2596613's own words
I am having an ongoing problems with duplicate charges coming onto my credit card attached to my son's Xbox Live account. My credit card company insists it isn't anything on their end and its coming from Xbox. I have myself done the process that my son does and it duplicates charges for me as well, so I know its nothing that he's doing wrong. This has been going on for months now and my credit card company is now locking up my account anytime a transaction is done thru Xbox. How do I get this fixed ASAP?
GetHuman2596613 did not yet indicate what Xbox should do to make this right.
I have an issue with Xbox too
How GetHuman2596613 fixed the problem
We are waiting for GetHuman2596613 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Xbox's attention and get better help faster. Tap below to get started.
Having Xbox issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman2596613 fixes it.
This email address isn't valid


Report an Issue
Reported by GetHuman2596613
Mar 26th, 2019 - 24d ago
I have an issue with Xbox too
Not resolved
Seen by 3 customers so far
Similar issue to 116439 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman2596613 started working on this issue
Mar 26th 2:33pm