Before contacting them, items GetHuman2596613 may need:
Serial Number, Name of Account Holder, Type of Xbox, Email Address, Phone Number, and Home Address
Top Tip from another customer
If you are looking to report a user, problem with your live account, your console or any other issue you can use the link here - https://support.xbox.com/en-US/.
The issue in GetHuman2596613's own words
I am having an ongoing problems with duplicate charges coming onto my credit card attached to my son's Xbox Live account. My credit card company insists it isn't anything on their end and its coming from Xbox. I have myself done the process that my son does and it duplicates charges for me as well, so I know its nothing that he's doing wrong. This has been going on for months now and my credit card company is now locking up my account anytime a transaction is done thru Xbox. How do I get this fixed ASAP?
GetHuman2596613 did not yet indicate what Xbox should do to make this right.
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