I purchased Minecraft builders pack for my son's bday on March **.(xbox*** ) It would n...

GetHuman2594309's Refunds issue with Xbox from March 2019

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The issue in GetHuman2594309's own words
I purchased Minecraft builders pack for my son's bday on March **.(xbox*** ) It would not work,when we went to play it says we are using trial pack.the purchase does show on my account which is *****@***.com,username ethanbuckaroo*. I changed with several different people in chat he,issue could not get resolved so I requested a refund,still no refund showing on my son's account.I am very upset,it was a bday gift.how do I get the builders pack to work or get the refund asap?? I received emails which still have not helped.the other purchase worked but the builders pack for about ** dollars purchased on March ** about a week ago from a gift card,did not work.we have been through all the troubleshooting advice through customer service,still does not work so a refund is only optipn,ty
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Xbox

Refunds issue
Reported by GetHuman2594309
Mar 26th, 2019 - 25d ago
I have an issue with Xbox too
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Seen by 5 customers so far
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GetHuman2594309 started working on this issue
Mar 26th 3:47am