I bought and redeemed a store Xbox live card on January ** for One month of Xbox live...

GetHuman2550441's customer service issue with Xbox from March 2019

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The issue in GetHuman2550441's own words
I bought and redeemed a store Xbox live card on January ** for One month of Xbox live. Once i redeemed it, i played for a few days. Once I stopped playing, i was expecting for the live to run out as i did not buy it on the Xbox store but a gas station. I know that if i buy it online, i will have the problem with the recurring bill which is why i purchase it at a gas station. Since then, I’ve somehow been charged on March **, for Xbox live which i have absolutely no clue how since in your support it says that if i REDEEM A CODE, i will not be charged but i still was which caused me an overdraft fee!!!! So now i am negative ** dollars because of this!!! I would really appreciate you if you at least refunded me the ** dollars which caused my fee and i will be more than glad to talk to my bank so they can fix my fee as well!!!! I’m very unhappy with this!!!!

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Customer service issue
Reported by GetHuman2550441
Mar 19th, 2019 - 3 years ago
Not resolved
Seen by 22 customers so far
Similar issue to 114878 others
0 customers following this
Items needed
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Name of Account Holder
Type of Xbox
Email Address
Phone Number
Home Address


GetHuman2550441 started working on this issue
Mar 19th, 2019 5:52pm