Xbox took $*.** out of my account and payed for a gold membership that I didn’t even pa...

GetHuman2636860's customer service issue with Xbox from March 2019

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The issue in GetHuman2636860's own words
Xbox took $*.** out of my account and payed for a gold membership that I didn’t even pay for. I didn’t even realize this until I check my account balance and it had dropped from $**.** to $**.**. I’m so disappointed about this because I was saving up money to buy this really awesome fighting game called Dead or Alive * and I was really looking forward to playing this with my friend Asuka Cazama and many more :(
GetHuman2636860 did not yet indicate what Xbox should do to make this right.
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Xbox

Customer service issue
Reported by GetHuman2636860
Mar 30th, 2019 - 6 mons ago
I have an issue with Xbox too
Fixed
Seen by 7 customers so far
Similar issue to 117510 others
0 customers following this
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Items needed
Serial Number
Name of Account Holder
Type of Xbox
Email Address
Phone Number
Home Address
Timeline
GetHuman2636860 started working on this issue
Mar 30th 12:57am
GetHuman2636860 indicated the issue is not fixed yet.
Mar 30th 5:10am
GetHuman2636860 indicated the issue is not fixed yet.
Mar 30th 5:12am
GetHuman2636860 indicated the issue is not fixed yet.
Mar 31st 5:50pm