On ******* $**.** was drafted from our bank for ** month XBOX LIVE GOLD renewal. We ju...

GetHuman2468431's customer service issue with Xbox from March 2019

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The issue in GetHuman2468431's own words
On ******* $**.** was drafted from our bank for ** month XBOX LIVE GOLD renewal. We just purchased a ** month XBOX LIVE GOLD on ******. It's only been * months to be exact. Why this is happening and we did not authorize you to draft an amount from our bank. Previously, we have the same issue, we purchase a ** month XBOX LIVE GOLD on ******* and we have a notice on the screen to renew again on ****** ( as stated above). We just purchased the second one without checking the duration of the first Live Gold. We need to be refunded and we deserve another full year of XBOX LIVE extension. We only got a year out of * year purchase duration. Thank you.
GetHuman2468431 did not yet indicate what Xbox should do to make this right.
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Xbox

Customer service issue
Reported by GetHuman2468431
Mar 13th, 2019 - 5 mons ago
I have an issue with Xbox too
Not resolved
Seen by 2 customers so far
Similar issue to 113278 others
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Timeline
GetHuman2468431 started working on this issue
Mar 13th 2:37am