On ******* $**.** was drafted from our bank for ** month XBOX LIVE GOLD renewal. We ju...
GetHuman2468431's customer service issue with Xbox from March 2019
Help with my Xbox issue
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Before contacting them, items GetHuman2468431 may need:
Serial Number, Name of Account Holder, Type of Xbox, Email Address, Phone Number, and Home Address
Top Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. You can always bring the item into the store too.
The issue in GetHuman2468431's own words
On ******* $**.** was drafted from our bank for ** month XBOX LIVE GOLD renewal. We just purchased a ** month XBOX LIVE GOLD on ******. It's only been * months to be exact. Why this is happening and we did not authorize you to draft an amount from our bank. Previously, we have the same issue, we purchase a ** month XBOX LIVE GOLD on ******* and we have a notice on the screen to renew again on ****** ( as stated above). We just purchased the second one without checking the duration of the first Live Gold. We need to be refunded and we deserve another full year of XBOX LIVE extension. We only got a year out of * year purchase duration. Thank you.
GetHuman2468431 did not yet indicate what Xbox should do to make this right.
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