Please refund my son’s money

GetHuman-bowemagn's customer service issue with Xbox from February 2019

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Help with my Xbox issue
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Serial Number, Name of Account Holder, Type of Xbox, Email Address, Phone Number, and Home Address
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If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. You can always bring the item into the store too.
The issue in GetHuman-bowemagn's own words
Subscription to Xbox live was attempted on January **, **** using my son’s debit card. He had not been using his xbox live account, and didn’t realize the order was trying to go through. The email notifications were going to my email address:(*****@***.com). Eventually, the charge went through on his debit card on February **th, ****. He is not wanting to renew the subscription, and has requested a refund. Microsoft closed the case stating they do not have an order for that date.
Please simply refund the money.
He’s been a customer for years, so I would expect customer service to step up. It shouldn’t be this difficult to speak with someone.
I have an issue with Xbox too
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Xbox

Xbox Live
Customer service issue
Reported by GetHuman-bowemagn
Feb 27th, 2019 - 3 mons ago
I have an issue with Xbox too
Not resolved
Seen by 5 customers so far
Similar issue to 110121 others
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Timeline
GetHuman-bowemagn started working on this issue
Feb 27th 11:27pm
GetHuman-bowemagn shared this issue with friends on Facebook
Feb 27th 11:28pm
GetHuman-bowemagn shared this issue with followers on Twitter
Feb 27th 11:30pm