I paid for Ember before the update and the funny thing is your game took her out of my...

GetHuman2231072's customer service issue with Xbox from February 2019

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Help with my Xbox issue
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The issue in GetHuman2231072's own words
I paid for Ember before the update and the funny thing is your game took her out of my list of Tennos I have and left the others with me. Now I would like for her to be placed back into my list of tennos I own. *Also there was one day you had a big time glitch with your play store and when I tryed to get Platnum* the (*.**) one it seems that it took more then I had clicked on along with a **.** so I would like some help on that issue as well
GetHuman2231072 did not yet indicate what Xbox should do to make this right.
I have an issue with Xbox too
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Customer service issue
Reported by GetHuman2231072
Feb 18th, 2019 - 8 mons ago
I have an issue with Xbox too
Not resolved
Seen by 3 customers so far
Similar issue to 107271 others
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Items needed
Serial Number
Name of Account Holder
Type of Xbox
Email Address
Phone Number
Home Address
GetHuman2231072 started working on this issue
Feb 18th 7:18am