I paid for Ember before the update and the funny thing is your game took her out of my...
GetHuman2231072's customer service issue with Xbox from February 2019
Help with my Xbox issue
Next: our robot will wait on hold for GetHuman2231072 to get a Xbox rep on the line!
Always use the GetHuman Phone tocall Xbox. We wait on hold and get a rep on the line for you faster and for free!
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
First: share to improve GetHuman2231072's odds
Strength in numbers! Companies respond better when others are watching.
The issue in GetHuman2231072's own words
I paid for Ember before the update and the funny thing is your game took her out of my list of Tennos I have and left the others with me. Now I would like for her to be placed back into my list of tennos I own. *Also there was one day you had a big time glitch with your play store and when I tryed to get Platnum* the (*.**) one it seems that it took more then I had clicked on along with a **.** so I would like some help on that issue as well
GetHuman2231072 did not yet indicate what Xbox should do to make this right.
I have an issue with Xbox too
How GetHuman2231072 fixed the problem
We are waiting for GetHuman2231072 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Xbox customer problems.