I sold my Xbox one over a year ago . I thought I wiped everything clean but I’m still g...

GetHuman-goobie's customer service issue with Xbox from February 2019

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The issue in GetHuman-goobie's own words
I sold my Xbox one over a year ago . I thought I wiped everything clean but I’m still getting charged for Xbox live and game pass . I do not remember the account email as I just made one up to play online. Only thing I remember is my gamer tag was Newfie savage I have a screenshot of gamer tag from my brothers account . I’ve tried numerous times to resolve this but can’t seem to be able to get in contact to a real person keep getting redirected to virtual help which do not help at all and the bank say they can’t stop these payments without closing my bank account and that I don’t want to do. And now ** dollars a month is starting to add up and getting more and more frustrating . What can I do or better yet what can ye do
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Xbox

Customer service issue
Reported by GetHuman-goobie
Feb 18th, 2019 - 8 mons ago
I have an issue with Xbox too
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Seen by 5 customers so far
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Items needed
Serial Number
Name of Account Holder
Type of Xbox
Email Address
Phone Number
Home Address
Timeline
GetHuman-goobie started working on this issue
Feb 18th 1:42am