My grandson got a message that someone was using his*my account,when it gives the optio...

GetHuman-sstrain's customer service issue with Xbox from February 2019

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The issue in GetHuman-sstrain's own words
My grandson got a message that someone was using his*my account,when it gives the option to fix now it wants to send a text to a number we no longer have and it doesn't allow us to do any other option (like change phone number-update info) I put in the p*w for the microsoft account but it still says it's wrong so how can I change the phone number to a current one so we*he can get back into his account?
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Xbox

Customer service issue
Reported by GetHuman-sstrain
Feb 17th, 2019 - 8 mons ago
I have an issue with Xbox too
Not resolved
Seen by 2 customers so far
Similar issue to 106949 others
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Items needed
Serial Number
Name of Account Holder
Type of Xbox
Email Address
Phone Number
Home Address
Timeline
GetHuman-sstrain started working on this issue
Feb 17th 4:34pm