My grandson got a message that someone was using his*my account,when it gives the optio...
GetHuman-sstrain's customer service issue with Xbox from February 2019
Help with my Xbox issue
Next: our robot will wait on hold for GetHuman-sstrain to get a Xbox rep on the line!
Always use the GetHuman Phone tocall Xbox. We wait on hold and get a rep on the line for you faster and for free!
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
First: share to improve GetHuman-sstrain's odds
Strength in numbers! Companies respond better when others are watching.
The issue in GetHuman-sstrain's own words
My grandson got a message that someone was using his*my account,when it gives the option to fix now it wants to send a text to a number we no longer have and it doesn't allow us to do any other option (like change phone number-update info) I put in the p*w for the microsoft account but it still says it's wrong so how can I change the phone number to a current one so we*he can get back into his account?
GetHuman-sstrain did not yet indicate what Xbox should do to make this right.
I have an issue with Xbox too
How GetHuman-sstrain fixed the problem
We are waiting for GetHuman-sstrain to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Xbox customer problems.