I pre-ordered Anthem: Legion of Dawn Edition. The charge has gone through, but the game...

GetHuman-kieranko's customer service issue with Xbox from February 2019

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The issue in GetHuman-kieranko's own words
I pre-ordered Anthem: Legion of Dawn Edition. The charge has gone through, but the game has not yet been released for my access. I do not wish to own this game, I will not play it. When taken through the refund process, I answer the questions to get a pre-order canceled and to get refunded. It tells me to go to my order history and cancel it, but when i go there, the option to cancel the order doesn’t exist. All of the other options are not applicable. the purchase was me, wasn’t accidental, wasn’t a subscription, and I haven’t gotten to play the game because it’s not released yet. So I want it refunded, but the refund request submittals do not pertain to my request, and the only one that does is not a solution.
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Xbox

Customer service issue
Reported by GetHuman-kieranko
Feb 17th, 2019 - 8 mons ago
I have an issue with Xbox too
Not resolved
Seen by 7 customers so far
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GetHuman-kieranko started working on this issue
Feb 17th 3:01am