I pre-ordered Anthem: Legion of Dawn Edition. The charge has gone through, but the game...
GetHuman-kieranko's customer service issue with Xbox from February 2019
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The issue in GetHuman-kieranko's own words
I pre-ordered Anthem: Legion of Dawn Edition. The charge has gone through, but the game has not yet been released for my access. I do not wish to own this game, I will not play it. When taken through the refund process, I answer the questions to get a pre-order canceled and to get refunded. It tells me to go to my order history and cancel it, but when i go there, the option to cancel the order doesn’t exist. All of the other options are not applicable. the purchase was me, wasn’t accidental, wasn’t a subscription, and I haven’t gotten to play the game because it’s not released yet. So I want it refunded, but the refund request submittals do not pertain to my request, and the only one that does is not a solution.
GetHuman-kieranko did not yet indicate what Xbox should do to make this right.
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