I logged onto Microsoft and cancelled my ‘GanePass’. And it killed my **** Gold accoun...

GetHuman-shanewsh's customer service issue with Xbox from February 2019

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The issue in GetHuman-shanewsh's own words
I logged onto Microsoft and cancelled my ‘GanePass’. And it killed my **** Gold account!!!!!!!!!!!!!!*Why would I cancel a gold account I have already paid in full??!?!?*All I wanted to do was cancel my game pass that u have made increasingly hard to locate and cancel - and now THIS!!!!*No happy!!*Please keep my game pass canceled and immediately reinstate my Gold account. *And have s human call me to let me know this is done. At ***-***-*****A human. W a mind. And s voice.
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Xbox

Customer service issue
Reported by GetHuman-shanewsh
Feb 17th, 2019 - 8 mons ago
I have an issue with Xbox too
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Seen by 2 customers so far
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Serial Number
Name of Account Holder
Type of Xbox
Email Address
Phone Number
Home Address
Timeline
GetHuman-shanewsh started working on this issue
Feb 17th 1:26am
GetHuman-shanewsh indicated the issue is not fixed yet.
Feb 17th 1:30am