I logged onto Microsoft and cancelled my ‘GanePass’. And it killed my **** Gold accoun...

GetHuman-shanewsh's customer service issue with Xbox from February 2019

106819 similar
0 following
Help with my Xbox issue
Try having Xbox call you again?
Always use the GetHuman Phone tocall Xbox. We wait on hold and get a rep on the line for you faster and for free!
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
The issue in GetHuman-shanewsh's own words
I logged onto Microsoft and cancelled my ‘GanePass’. And it killed my **** Gold account!!!!!!!!!!!!!!*Why would I cancel a gold account I have already paid in full??!?!?*All I wanted to do was cancel my game pass that u have made increasingly hard to locate and cancel - and now THIS!!!!*No happy!!*Please keep my game pass canceled and immediately reinstate my Gold account. *And have s human call me to let me know this is done. At ***-***-*****A human. W a mind. And s voice.
GetHuman-shanewsh did not yet indicate what Xbox should do to make this right.
I have an issue with Xbox too
How GetHuman-shanewsh fixed the problem
We are waiting for GetHuman-shanewsh to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Xbox customer problems.
How Do I Report a Problem on Xbox One?How Do I Appeal a Ban or Suspension on Xbox Live?How Do I Report a Problem on Xbox One?How Do I Get a Refund from Xbox?
Do you have a customer issue as well?
We can help you get Xbox's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Xbox issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-shanewsh fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-shanewsh
Feb 17th, 2019 - 8 mons ago
I have an issue with Xbox too
Seen by 2 customers so far
Similar issue to 106819 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Serial Number
Name of Account Holder
Type of Xbox
Email Address
Phone Number
Home Address
GetHuman-shanewsh started working on this issue
Feb 17th 1:26am
GetHuman-shanewsh indicated the issue is not fixed yet.
Feb 17th 1:30am