My son reset my entire Xbox (one). When it came back on it made me sign up with a compl...

GetHuman2224514's customer service issue with Xbox from February 2019

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Help with my Xbox issue
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The issue in GetHuman2224514's own words
My son reset my entire Xbox (one). When it came back on it made me sign up with a completely new gamer tag and a different account. The weird thing is it let me use my email I used for an exsisting account. I’ve tried recovering my account or even my gamer tag and I cannot figure it out. With my old gamer tag Gimmismoore** I had Xbox live, Xbox game pass and I’ve purched games through that name and I have now lost. Not lost but they won’t play because I’m not the same tag if that make sense.
GetHuman2224514 did not yet indicate what Xbox should do to make this right.
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Customer service issue
Reported by GetHuman2224514
Feb 16th, 2019 - 8 mons ago
I have an issue with Xbox too
Not resolved
Seen by 5 customers so far
Similar issue to 106754 others
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Items needed
Serial Number
Name of Account Holder
Type of Xbox
Email Address
Phone Number
Home Address
GetHuman2224514 started working on this issue
Feb 16th 10:55pm