I need a refund because Xbox purchasing was "down" and I didn't know it. I accidentally...

GetHuman2218320's customer service issue with Xbox from February 2019

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Help with my Xbox issue
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The issue in GetHuman2218320's own words
I need a refund because Xbox purchasing was "down" and I didn't know it. I accidentally purchased gold * times. Once at a store and twice online with my card. I still can't play Apex legends because it says my profile is unable to connect then it sends me to a screen asking me to purchase even more gold like I didn't just buy gold * times already. I'm about to just buy a PS* and say ***** x box. I can't even seem to get ahold of a real person to resolve my issues. Why?!?!
GetHuman2218320 did not yet indicate what Xbox should do to make this right.
I have an issue with Xbox too
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How Do I Report a Problem on Xbox One?How Do I Appeal a Ban or Suspension on Xbox Live?How Do I Report a Problem on Xbox One?How Do I Get a Refund from Xbox?
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Xbox

Customer service issue
Reported by GetHuman2218320
Feb 16th, 2019 - 8 mons ago
I have an issue with Xbox too
Fixed
Seen by 5 customers so far
Similar issue to 106733 others
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Items needed
Serial Number
Name of Account Holder
Type of Xbox
Email Address
Phone Number
Home Address
Timeline
GetHuman2218320 started working on this issue
Feb 16th 10:18pm
GetHuman2218320 confirmed the issue is fixed. Hooray!
Feb 19th 10:47pm