My Xbox account has been stolen by someone who has put their name on the account and ha...

GetHuman2223349's customer service issue with Xbox from February 2019

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Help with my Xbox issue
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The issue in GetHuman2223349's own words
My Xbox account has been stolen by someone who has put their name on the account and has charged up numerous charges on a credit card that was on file on the account. I have tried to change the log in information on the account, but unfortunately, it is using my old email address and I cannot get into that email because I forgot the password, as I have a new email now. I’ve submitted for a request to get into the account and change this info, but service is saying I do not provide enough info for the request.
GetHuman2223349 did not yet indicate what Xbox should do to make this right.
I have an issue with Xbox too
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Xbox

Customer service issue
Reported by GetHuman2223349
Feb 16th, 2019 - 8 mons ago
I have an issue with Xbox too
Not resolved
Seen by 5 customers so far
Similar issue to 106639 others
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Timeline
GetHuman2223349 started working on this issue
Feb 16th 7:26pm