My Xbox account has been stolen by someone who has put their name on the account and ha...
GetHuman2223349's customer service issue with Xbox from February 2019
Help with my Xbox issue
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Serial Number, Name of Account Holder, Type of Xbox, Email Address, Phone Number, and Home Address
The issue in GetHuman2223349's own words
My Xbox account has been stolen by someone who has put their name on the account and has charged up numerous charges on a credit card that was on file on the account. I have tried to change the log in information on the account, but unfortunately, it is using my old email address and I cannot get into that email because I forgot the password, as I have a new email now. I’ve submitted for a request to get into the account and change this info, but service is saying I do not provide enough info for the request.
GetHuman2223349 did not yet indicate what Xbox should do to make this right.
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