You guys keep taking money out of my account repeatedly when I bought the gold pass for...

GetHuman-faithbuo's customer service issue with Xbox from February 2019

1 view
106596 similar
0 following
Help with my Xbox issue
Next: our robot will wait on hold for GetHuman-faithbuo to get a Xbox rep on the line!
Always use the GetHuman Phone tocall Xbox. We wait on hold and get a rep on the line for you faster and for free!
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
First: share to improve GetHuman-faithbuo's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-faithbuo may need:
Serial Number, Name of Account Holder, Type of Xbox, Email Address, Phone Number, and Home Address
Top Tip from another customer
If you are looking to report a user, problem with your live account, your console or any other issue you can use the link here -
The issue in GetHuman-faithbuo's own words
You guys keep taking money out of my account repeatedly when I bought the gold pass for $*.** and it wouldn’t let me play online still so I had it refunded. You guys gave me $**.** instead of the $*.** and then took it back, but Now you guys took ** and didn’t give it back. I just want my two dollars and the random * dollars you took if you look at my account. Then I want to be done with Xbox because I have bills to pay and you guys are playing games with me. Taking ** about ** bucks total for no reason. This was the first and last time I will ever attempt to buy something for or from Xbox. You guys don’t even have a customer support line. PlayStation does.
GetHuman-faithbuo did not yet indicate what Xbox should do to make this right.
I have an issue with Xbox too
How GetHuman-faithbuo fixed the problem
We are waiting for GetHuman-faithbuo to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Xbox customer problems.
How Do I Report a Problem on Xbox One?How Do I Appeal a Ban or Suspension on Xbox Live?How Do I Report a Problem on Xbox One?How Do I Get a Refund from Xbox?
Do you have a customer issue as well?
We can help you get Xbox's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Xbox issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-faithbuo fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-faithbuo
Feb 16th, 2019 - 8 mons ago
I have an issue with Xbox too
Not resolved
Seen by 1 customer so far
Similar issue to 106596 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-faithbuo started working on this issue
Feb 16th 6:29pm