You guys keep taking money out of my account repeatedly when I bought the gold pass for...

GetHuman-faithbuo's customer service issue with Xbox from February 2019

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Help with my Xbox issue
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The issue in GetHuman-faithbuo's own words
You guys keep taking money out of my account repeatedly when I bought the gold pass for $*.** and it wouldn’t let me play online still so I had it refunded. You guys gave me $**.** instead of the $*.** and then took it back, but Now you guys took ** and didn’t give it back. I just want my two dollars and the random * dollars you took if you look at my account. Then I want to be done with Xbox because I have bills to pay and you guys are playing games with me. Taking ** about ** bucks total for no reason. This was the first and last time I will ever attempt to buy something for or from Xbox. You guys don’t even have a customer support line. PlayStation does.
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Xbox

Customer service issue
Reported by GetHuman-faithbuo
Feb 16th, 2019 - 8 mons ago
I have an issue with Xbox too
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Seen by 1 customer so far
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GetHuman-faithbuo started working on this issue
Feb 16th 6:29pm