I used my MasterCard on the **th February to buy rocket league for my son's Xbox One but when we brought the game it would not install or work do I was wondering how I could get my refund back thank you

GetHuman-trishfaw's customer service issue with Xbox from February 2019

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The issue in GetHuman-trishfaw's own words
We was trying to install a game but wouldn't work ... Hi my name is Patricia Fawdry I got a game for my son on the ** th February Wednesday $**.** we didn't get the game it wouldn't download so could I please get that refund back in my bank please thanks it was rocket league thanks I did it by master card
My son was going off cause the game didn't install could someone call me on **********
They could put the $**.** back in my card thanks
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Xbox

We used the playstore on his Xbox the game was rocket league but it wouldn't install and they took the money out was wondering if I could get a refund back thanks Patricia Fawdry
Customer service issue
Reported by GetHuman-trishfaw
Feb 16th, 2019 - 8 mons ago
I have an issue with Xbox too
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Seen by 8 customers so far
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Timeline
GetHuman-trishfaw started working on this issue
Feb 16th 3:17am
GetHuman-trishfaw indicated the issue is not fixed yet.
Feb 19th 5:51am
GetHuman-trishfaw indicated the issue is not fixed yet.
Feb 19th 6:02am
GetHuman-trishfaw indicated the issue is not fixed yet.
Feb 19th 6:09am