Hello Xbox Support,*So my sister pre-ordered Far Cry New Dawn for Christmas and it came...

GetHuman2219433's customer service issue with Xbox from February 2019

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The issue in GetHuman2219433's own words
Hello Xbox Support,*So my sister pre-ordered Far Cry New Dawn for Christmas and it came out today. She bought a redemption code at gamestop and sent me the code via email as soon as she got it. I was so excited so I plugged in the code and it worked. It said that I redeemed the game and when I went to my games and apps I couldn’t find it. I’ve been trying to get help for hours but I couldn’t find anything helpful. Do you have any advice or tips on what I could do to get it back?*Thank you very much for your time,*Andrew
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I have an issue with Xbox too
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Customer service issue
Reported by GetHuman2219433
Feb 16th, 2019 - 8 mons ago
I have an issue with Xbox too
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Seen by 2 customers so far
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GetHuman2219433 started working on this issue
Feb 16th 2:19am
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Feb 16th 2:19am