I purchased xbox live and Xbox game pass about * hours ago and for some reason I am abl...

GetHuman-katroy's customer service issue with Xbox from February 2019

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The issue in GetHuman-katroy's own words
I purchased xbox live and Xbox game pass about * hours ago and for some reason I am able to download games but I cannot access anything requiring live to launch. I have confirmation for both purchases and my card was charged both times. I understand there were some issues regarding purchases this evening, but I also recieved a text and email saying said issues were resolved. Clearly not the case. I work my butt off all week and I just want to play my games, man. Please help me be able to access the content I paid for.
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Customer service issue
Reported by GetHuman-katroy
Feb 16th, 2019 - 8 mons ago
I have an issue with Xbox too
Not resolved
Seen by 5 customers so far
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Name of Account Holder
Type of Xbox
Email Address
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Home Address
GetHuman-katroy started working on this issue
Feb 16th 12:49am