For the second time in less than a week my sons XBOX account has been hacked. I was tol...

GetHuman-snflower's customer service issue with Xbox from February 2019

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The issue in GetHuman-snflower's own words
For the second time in less than a week my sons XBOX account has been hacked. I was told on Saturday by customer service that the email address that is on the account that does not belong to anyone in our family was removed. But here I am again today and it is the only email on the account and I cannot recover MY account that has MY credit card associated. I cannot request a call because I CANNOT get into my account
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Xbox

Customer service issue
Reported by GetHuman-snflower
Feb 15th, 2019 - 8 mons ago
I have an issue with Xbox too
Not resolved
Seen by 5 customers so far
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Timeline
GetHuman-snflower started working on this issue
Feb 15th 10:43pm