I would just like to know why today all of a sudden my keyboard and mouse wasn't workin...

GetHuman2217958's customer service issue with Xbox from February 2019

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Help with my Xbox issue
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The issue in GetHuman2217958's own words
I would just like to know why today all of a sudden my keyboard and mouse wasn't working for fortnite. as it showed that my controller was plugged in and in use but it wasn't, and I could still use my keyboard and mouse to play, but I couldn't see my key binds, and I could not use my mouse to navigate the menu, ex if I wanted to leave the match or change my key-binds it wouldn't let me, it would not even show anything and I'd have to use my controller, and when I got into settings to change my key-binds it says "please plug in a keyboard or mouse."
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Xbox

Customer service issue
Reported by GetHuman2217958
Feb 15th, 2019 - 8 mons ago
I have an issue with Xbox too
Not resolved
Seen by 4 customers so far
Similar issue to 106015 others
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Timeline
GetHuman2217958 started working on this issue
Feb 15th 10:39pm