My boyfriend and I shared an Xbox account, but I have my own gamertag on it, and I purc...

GetHuman-haleymlo's customer service issue with Xbox from February 2019

105941 similar
0 following
Help with my Xbox issue
Next: our robot will wait on hold for GetHuman-haleymlo to get a Xbox rep on the line!
Always use the GetHuman Phone tocall Xbox. We wait on hold and get a rep on the line for you faster and for free!
GetHuman-haleymlo's usage of the GetHuman Phone for this issue
GetHuman Phone call #1 (8 mons ago)
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
First: share to improve GetHuman-haleymlo's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-haleymlo may need:
Serial Number, Name of Account Holder, Type of Xbox, Email Address, Phone Number, and Home Address
The issue in GetHuman-haleymlo's own words
My boyfriend and I shared an Xbox account, but I have my own gamertag on it, and I purchased my own games with my own card. I pay for my Xbox Gold membership monthly. I can still play my games on my Xbox, but I'd like my gamertag and my games to be placed on a new account with my email address and my billing information. I'd like to do this without changing any of the settings of my ex's account, since we don't talk. I chatted with a rep for ** hours about a month ago and they offered no solutions other than trying to take over my ex's account completely. Can you please help?
GetHuman-haleymlo did not yet indicate what Xbox should do to make this right.
I have an issue with Xbox too
How GetHuman-haleymlo fixed the problem
We are waiting for GetHuman-haleymlo to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Xbox's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Xbox issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-haleymlo fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-haleymlo
Feb 15th, 2019 - 8 mons ago
I have an issue with Xbox too
Not resolved
Seen by 5 customers so far
Similar issue to 105941 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-haleymlo started working on this issue
Feb 15th 9:36pm