My boyfriend and I shared an Xbox account, but I have my own gamertag on it, and I purc...

GetHuman-haleymlo's customer service issue with Xbox from February 2019

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Help with my Xbox issue
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The issue in GetHuman-haleymlo's own words
My boyfriend and I shared an Xbox account, but I have my own gamertag on it, and I purchased my own games with my own card. I pay for my Xbox Gold membership monthly. I can still play my games on my Xbox, but I'd like my gamertag and my games to be placed on a new account with my email address and my billing information. I'd like to do this without changing any of the settings of my ex's account, since we don't talk. I chatted with a rep for ** hours about a month ago and they offered no solutions other than trying to take over my ex's account completely. Can you please help?
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Xbox

Customer service issue
Reported by GetHuman-haleymlo
Feb 15th, 2019 - 8 mons ago
I have an issue with Xbox too
Not resolved
Seen by 5 customers so far
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Timeline
GetHuman-haleymlo started working on this issue
Feb 15th 9:36pm