I purchased a Xbox gift card for my son yesterday. When he went to use it an error code...

GetHuman2210332's customer service issue with Xbox from February 2019

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Help with my Xbox issue
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The issue in GetHuman2210332's own words
I purchased a Xbox gift card for my son yesterday. When he went to use it an error code came up. We tried later and it said that the card had been redeemed. He did not use the card or purchase anything with this gift card. I’m calling to find out what the next step is. I would like to either get a credit or another gift card. I purchased a $** card at Target. I look forward to speaking with someone regarding this matter.
GetHuman2210332 did not yet indicate what Xbox should do to make this right.
I have an issue with Xbox too
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Customer service issue
Reported by GetHuman2210332
Feb 14th, 2019 - 8 mons ago
I have an issue with Xbox too
Not resolved
Seen by 5 customers so far
Similar issue to 105626 others
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GetHuman2210332 started working on this issue
Feb 14th 11:04pm