My grand son got a message saying looks like ur accounts been hacked fix it now but no...

GetHuman-sstrain's customer service issue with Xbox from February 2019

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The issue in GetHuman-sstrain's own words
My grand son got a message saying looks like ur accounts been hacked fix it now but no longer have phone associated with that account,I need to change the phone number to get the verification code to get back into his game but can't remember the information that was used when the account was first set up about *-* years ago contacted microsoft and because I no longer use the e-mail associated with the account microsoft said they couldn't verify I'm who I say I am they couldn't help me,I'm afraid to reset the console lose everything that's on there or delete my grandson then re add him afraid to lose access to what he has in the console and he has a lot cost me alot of cash not to mention all the time my grand son has spent playing the games and all the progress he'd lose.

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Xbox

Customer service issue
Reported by GetHuman-sstrain
Feb 9th, 2019 - 4 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 103663 others
0 customers following this
Items needed
Serial Number
Name of Account Holder
Type of Xbox
Email Address
Phone Number
Home Address

Timeline

GetHuman-sstrain started working on this issue
Feb 9th, 2019 11:29pm