My grand son got a message saying looks like ur accounts been hacked fix it now but no...

GetHuman-sstrain's customer service issue with Xbox from February 2019

5 views | 103663 similar | 0 following
Help with my Xbox issue
Next: our robot will wait on hold for GetHuman-sstrain to get a Xbox rep on the line!
Always use the GetHuman Phone to call Xbox. We wait on hold and get a rep on the line for you faster and for free!
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
First: share to improve GetHuman-sstrain's odds
Strength in numbers! Companies respond better when others are watching.
The issue in GetHuman-sstrain's own words
My grand son got a message saying looks like ur accounts been hacked fix it now but no longer have phone associated with that account,I need to change the phone number to get the verification code to get back into his game but can't remember the information that was used when the account was first set up about *-* years ago contacted microsoft and because I no longer use the e-mail associated with the account microsoft said they couldn't verify I'm who I say I am they couldn't help me,I'm afraid to reset the console lose everything that's on there or delete my grandson then re add him afraid to lose access to what he has in the console and he has a lot cost me alot of cash not to mention all the time my grand son has spent playing the games and all the progress he'd lose.

GetHuman-sstrain did not yet indicate what Xbox should do to make this right.

How GetHuman-sstrain fixed the problem

We are waiting for GetHuman-sstrain to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Xbox's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Xbox issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-sstrain fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-sstrain
Feb 9th, 2019 - 4 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 103663 others
0 customers following this
Items needed
Serial Number
Name of Account Holder
Type of Xbox
Email Address
Phone Number
Home Address


GetHuman-sstrain started working on this issue
Feb 9th, 2019 11:29pm